The deal, in plain words.

1. Who we are

TestTorch is operated by TTB Software Development B.V., a private limited company registered in the Netherlands (KVK 77669703). Full company details are on the imprint. Questions about these terms: info@testtorch.com.

2. The service

TestTorch is a two-sided marketplace for paid, human software-testing sessions. Clients post testing jobs and pay for them up front; approved testers claim sessions, walk through the client's app, and submit written findings — usually backed by a recorded session replay that proves the work was done. TestTorch is the platform between the two sides: we hold the client's payment in escrow, pay testers out per session, and arbitrate disputes as described in section 6. The testing work itself is an agreement between the client and the tester.

3. Accounts

One account can hold both roles — client and tester. You must provide accurate information, keep your credentials to yourself, and you're responsible for what happens under your account. You must be able to enter into contracts (in the Netherlands: 18 or older, or with consent).

4. Tester terms

• Testing on TestTorch requires an approved application. Screening is AI-assisted with a human fallback — how that works, and your right to request human review, is described in the privacy policy.
• You work as an independent contractor, not as an employee of TestTorch or of any client. You are responsible for your own taxes and social contributions on earnings.
• You commit to honest, first-hand findings from work you actually did. Your testing session may be recorded (screen interactions, console output, request metadata — typed input is masked) and the recording is shared with the client as proof of work and used as evidence if a session is disputed.
• Payouts: for each submitted session you earn the session price minus the platform fee shown to you at claim time. Payouts are released after a hold window (currently 72 hours) — earlier if the client accepts your findings, later or not at all if the session is disputed and the dispute is upheld (section 6). Receiving payouts requires a Stripe account; Stripe's own terms apply to it.

5. Client terms

• Jobs are paid up front: you pay the full amount (sessions × price) when posting, and the money is held on our payment balance until sessions complete or the job closes.
• Refunds follow one rule: slots that were never consumed are refunded when you close a job. A submitted session pays the tester unless you dispute it in time and the dispute is upheld — in which case that slot is freed and, if the job is closed, refunded.
• After a tester submits, you have the payout hold window (currently 72 hours) to review: accept (releases the payout immediately), dispute (pauses it — section 6), or do nothing (it releases automatically).
• Your app is yours. You warrant that you may have it tested, and that the environment you expose to testers contains no real end-user personal data — or that you're authorized to expose whatever it does contain. Session recordings are tester-scoped by design: they record the tester's own walkthrough, never your real users.

6. Disputes & arbitration

A client who believes a submission doesn't hold up can open one dispute per session, with a written reason, while the payout is still on hold. A dispute pauses the payout clock; it never moves money by itself. TestTorch then reviews the dispute against the session recording and the written findings and rules one of two ways: uphold (the payout is canceled and the slot is freed or refunded) or dismiss (the payout releases immediately). Both sides see the ruling and its reasoning. Platform rulings are final on the platform; your statutory rights under Dutch and EU law are untouched.

7. Fees & money

TestTorch keeps a platform fee on each session — the percentage in effect when the client paid, snapshotted at payment time so later fee changes never affect money already in flight. All payments are processed by Stripe; we never see or store card numbers. Amounts are in euros.

8. Acceptable use

You may not use TestTorch to:

• post apps that are illegal, or ask testers to do anything illegal or harmful;
• distribute malware or expose testers to it;
• submit fabricated findings or replays, or dispute honest work to avoid paying for it;
• take counterparties off-platform to evade fees for work initiated here;
• probe, scrape, or interfere with the platform itself outside of jobs that ask you to.

9. Liability

The platform is provided "as is" within the limits of Dutch law. We are not a party to the tested apps and not liable for them, nor for the content of testers' findings. To the extent permitted by mandatory law, our total liability to you is capped at the fees you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot be limited under Dutch law (such as intent or gross negligence).

10. Termination

You can stop using TestTorch at any time. We may suspend or terminate accounts that violate these terms. Money follows the rules above regardless: earned payouts for honestly completed work survive termination, and unconsumed slots on closed jobs are refunded.

11. Changes to these terms

If we materially change these terms we'll notify you by email before the change takes effect. Continuing to use TestTorch after that date means you accept the new version. The version you accepted at signup is recorded on your account.

12. Governing law

These terms are governed by Dutch law. Disputes that can't be resolved amicably go to the competent court in the district of Noord-Holland, the Netherlands — except where mandatory consumer law gives you a different venue.